đź’ˇUnderstand the Contact Reasons
Isolated failure
• Feature with an error or isolated bug.
• Partial or minor impact.
• Does not hinder the entire operation.
Opening a ticket via email form in the help center.
Platform is not working (critical 24/7)
• Platform or feature is down.
• Full impact on operation.
• Serviced 24/7.
Opening a ticket via WhatsApp or phone 0800 878 7446.
To speed up your service and receive a precise response according to the points mentioned above regarding outages in your operation, please follow our recommendations:
Provide crucial information to speed up the diagnosis of your issue
❶ Which feature and/or capability is being affected?
âť· Failure start time.
❸ Is the platform experiencing slowness, intermittency, or is it completely down?
âťą What is the current impact on the operation?
• If possible, include data such as: % error rate and business impact.
âťş Were any changes made during this period?
âť» Context and additional information that can assist in the diagnosis.
❼ Provide technical data and information:
• Log files, monitoring screens, screenshots, and/or recordings.
Use the following channels for faster support
• Phone contact: 0800 878 7446 or (11) 2886-6222 📞
• Via our WhatsApp